Navien Academies

Water Heater Service Class (NPE2) 1 day

This is an advanced training. Attendees must have completed an overview or installation training prior to attending or have equivalent experience installing or servicing Navien units.

Course Description:

The one-day NPE2 Water Heater course is an advanced installation and service training with approximately 6 hours of instruction time.  The class covers the NPE-A2 and NPE-S2 condensing water heaters.  Attendees will gain a better understanding of the installation and service details of these tankless units.

Subjects covered include, but not limited to:
- Product overviews
- Advanced installation details (venting, gas, electrical) including basic system sizing

- Component description, function, and diagnosis
- Control setup, operation, and service functions
- Troubleshooting issues, error code descriptions and diagnostics

- Common installation issues and service procedures
- Maintenance requirements

Course Details:
- One day course: 9:00am-4:00pm

- Approximately 6 hours of instruction
- Includes Navien parts kit (over $500 value!) and all course materials
- Lunch provided
- Certificate of completion issued at the close of class
- Class size limited to 20 people
 

Goal of course

After the training, attendees should leave with a better overall understanding of the tankless water heaters installation and operation, along with functionality and service of individual components.  Along with the Navien products, additional information will be gained on troubleshooting systems and issues.